Terms of service

Terms of Service

Welcome to Willow and Wares Collective! By using our website and placing an order, you agree to comply with and be bound by the following terms:

1. General

  • By accessing our website and making a purchase, you agree to these Terms of Service.

  • We reserve the right to update or modify these terms at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

2. Products and Pricing

  • We strive to display product details, images, and pricing accurately.

  • Prices and availability are subject to change without notice.

  • We reserve the right to limit quantities purchased per customer.

3. Orders

  • By placing an order, you warrant that all information provided is accurate and complete.

  • We reserve the right to cancel or refuse any order at our discretion (e.g., for payment issues, stock shortages, or suspected fraud).

4. Payment

  • All payments are processed securely via our payment providers.

  • By submitting payment information, you authorize us to charge the agreed amount for your order.

5. Shipping and Delivery

  • Shipping timelines are estimates and may vary due to carrier delays.

  • Risk of loss or damage to items passes to the customer upon delivery.

6. Refunds and Returns

  • Please refer to our Refund & Return Policy for detailed instructions regarding returns, exchanges, and refunds.

7. Intellectual Property

  • All content on this website, including images, logos, text, and designs, is the property of Willow and Wares Collective or its content suppliers and is protected by copyright and other intellectual property laws.

  • You may not reproduce, distribute, or use any content for commercial purposes without our written consent.

8. Limitation of Liability

  • Willow and Wares Collective is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

  • We make reasonable efforts to ensure accurate information but cannot guarantee error-free content.

9. Governing Law

  • These Terms of Service are governed by the laws of South Africa Western Cape.

  • Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of local courts.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Phone: 060 971 3735

Email: hello@willowandwarescollective.co.za