Shipping policy

Shipping Policy

Willow and Wares Collective is committed to getting your order to you as quickly and safely as possible.

Shipping Area

  • Currently, we ship within South Africa only.

  • Orders are delivered to the address provided at checkout.

  • Please ensure your address is complete and accurate to avoid delays.

Processing Time

  • Orders are processed within 1–2 business days after payment confirmation.

  • Once your order is shipped, you will receive a tracking number (if applicable) via email.

Shipping Rates & Delivery Time

  • Standard delivery within South Africa typically takes 3–7 business days, depending on your location.

  • Shipping costs are calculated at checkout based on the delivery address and the size/weight of your order.

Local Pickup (Optional)

  • Customers in Somerset West and surrounding areas may be eligible for local pickup.

  • Please contact us at 060 971 3735 to arrange a convenient time.

Order Tracking

  • Once your order is shipped, we will provide a tracking number so you can monitor your package.

  • If you experience any issues with tracking or delivery, please contact us at 060 971 3735

Delivery Issues

  • Willow and Wares Collective is not responsible for delays caused by the courier, weather, or incorrect delivery information.

  • Please report any damaged or lost items within 7 days of delivery for assistance.

International Shipping

  • At this time, we only ship within South Africa.